Dear Dr. Nichter, I just wanted to thank you and your staff for everything you did for me in connection with my recent bilateral mastectomy and reconstruction. Firstly, thank you for your wonderful work. For starters, it was a big, positive psychological boost to have “something” when I woke up from the mastectomy surgery. Then, happily, all the subsequent expansions went smoothly. And, finally, the adjustments you made with the changeover to the silicon implants at the end gave me the entirely natural-looking profile I was hoping for. Honestly, it’s almost as if the whole mastectomy thing never happened. And your warm, relaxed manner throughout it all helped tremendously, too. Secondly, many thanks to your staff, in particular Barbara for her professional and gracious concern, and Jennifer for her contentious and diligence in assisting me with the health insurance claims. Sincerely, Sarah